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Licensing

Can I transfer my licence to another computer?

Yes, you can transfer your licence from one computer to another. To achieve this you simply have to: Deactivate the licence on…

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Licensing

Do I need a licence for every copy of ANY-maze in my lab?

No, you only need a licence for the copies of ANY-maze which you’ll actually use to track animals. For example, you might…

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Licensing

What is the ANY-maze licence dongle and how does it work?

The ANY-maze licence dongle is a hardware device that allows you to share a single ANY-maze license between multiple computers. Normally you’d…

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Licensing

How many computers can share an ANY-maze licence dongle?

One ANY-maze licence dongle can be used to share a licence between up to 14 computers. You can learn more about dongles…

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Licensing

Can I have more than one ANY-maze licence dongle; does that even make sense?

Yes, you can have multiple ANY-maze licence dongles, which simply means you can share multiple licences between a group of computers. For…

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Support

What’s the easiest way to get help with ANY-maze?

There are over 2,500 pages of help in ANY-maze so you’ll often find the answer to a question there. The easiest way…

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Support

Can I talk to ANY-maze technical support on the phone?

In the first instance we prefer to handle support via email, as this gives us a chance to investigate any issue. However,…

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Support

I’m unsure how to set up my experiment in ANY-maze, can someone help me?

We’d like you to get the most out of ANY-maze, and we’re very happy to discuss how you can use the system…

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Support

After buying an ANY-maze licence, how long will I get technical support for?

Easy answer – for ever. What’s more we’ll never charge you for support or restrict how much you can get.

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Support

Will I still get support when my version of ANY-maze is old?

We continue to provide support for old versions of ANY-maze for ever. If there’s a problem in an old version which requires…

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